01Can you work in occupied social housing?
Yes — most of our housing association work is in occupied homes. Work areas are sealed, residents are kept informed in plain language, and rooms are cleaned and certified before handback. Where a job genuinely needs a decant, we flag it at survey stage so you can plan.
02Do you deliver planned and rolling programmes?
Yes. We resource rolling removal and survey programmes alongside responsive works, working to your priorities and void targets, with agreed SLAs and a single point of contact.
03How do you keep residents safe and informed?
Advance notice in plain English, sealed enclosures with negative pressure where required, respectful DBS-checked operatives, and independent air testing before any area is handed back. Resident liaison is part of the job, not an extra.
04What reporting and data do you provide for our register?
Per-property records referenced to your addresses/UPRNs: survey findings, removal records, air test results, clearance certificates and waste consignment notes — supplied in a format your asbestos register and compliance team can import.
05Can you feed data into our asset management system?
Yes — survey findings, removal records and certificates delivered in your import format, referenced by UPRN or your asset codes, so your register updates without manual rekeying.
06How do you handle no-access properties?
Flexible appointment slots including evenings and Saturdays, reminder cards and calls through your liaison process, and a documented escalation path — with revisits built into the programme rather than billed as extras.
07Can you support retrofit and decent homes programmes?
Yes — pre-works refurbishment and demolition surveys and asbestos removals sequenced ahead of kitchens, bathrooms, EWI and window replacements, so the retrofit contractor starts on a clean certificate.
08What happens when asbestos is disturbed in a tenanted home?
24/7 emergency make-safe, air testing, clear reassurance for the resident and a full incident report for your compliance team — handled as a priority, not a queue.
09How do you price framework call-offs?
Against your schedule of rates or an agreed fixed-price menu, with open-book backup available — consistent pricing across the programme, no per-job renegotiation.
10What about communal areas, bin stores and tank rooms?
They sit squarely under the duty to manage. We survey common parts, prioritise by risk and condition, and deliver remedial works with minimal disruption to residents.